Blackrock prides itself in its customer support. For additional information on this product or any of our products, you can contact our Support team through the contact information below:
Manuals, Software Downloads, and Application Notes
When filing a complaint, please provide the product description, product number, software version, lot number, complainant’s name and address, and the nature of the complaint.
Notice to the user and/or patient that any serious incident that has occurred in relation to the device should be reported to the manufacturer and the competent authority of the member state in which the user and/or patient is established.
Return Merchandise Authorization
In the unlikely event that your device needs to be returned to Blackrock for repair or maintenance, do not send any equipment back without a Return Merchandise Authorization Number (RMA). An RMA number will be issued to you by a Blackrock representative. If you need to obtain an RMA number, you may contact a product support representative at +1 (801) 582-5533 or by emailing firstname.lastname@example.org.
Once an RMA number has been issued, it is important to safely pack the returned item for shipping back to Blackrock. It is preferred that you save the original boxes and packing materials that your system arrived in for return shipment. Please address the package as follows:
Blackrock Microsystems, LLC
630 S. Komas Dr., Suite 200
Salt Lake City, UT 84108 USA
Tel: +1 (801) 582-5533
Blackrock Microsystems (“Blackrock”) warrants its products are free from defects in materials and manufacturing for a period of one-year from the date of shipment. At its option, Blackrock will repair or replace any product that does not comply with this warranty. This warranty is voided by: (1) any modification or attempted modification to the product done by anyone other than an authorized Blackrock employee; (2) any abuse, negligent handling or misapplication of the product; or (3) any sale or other transfer of the product by the original purchaser.
Except for the warranty set forth in the preceding paragraph, Blackrock provides no warranties of any kind, either express or implied, by fact or law, and hereby disclaims all other warranties, including without limitation the implied warranties of merchantability, fitness for a particular purpose, and non-infringement of third-party patent or other intellectual property rights.
Blackrock shall not be liable for special, indirect, incidental, punitive, exemplary or consequential damages (including without limitation, damages resulting from loss of use, loss of profits, interruption or loss of business or other economic loss) arising out of non-compliance with any warranty. Blackrock’s entire liability shall be limited to providing the remedy set forth in the previous paragraph.